Privacy Policy

Privacy Policy

This policy governs the collection storage, usage, sharing and access to the information including any content, functionality, products, or services offered by the Koeyewear website. From here onwards, the Koeyewear website may be referred to as “we”, “us”, “our” whereas “you”, “yours”, “they” and “their” may be referred to as the customers using and/or interacting with the website via any of the means mentioned in this privacy policy.

We respect the privacy of our users and take all measures to protect their information from any misuse.

This policy applies to all information we may collect

  1. On our website through your usage
  2. Email and other correspondence between you and us

What information is collected

For the purpose of this privacy policy, any data that shows the connection between you “customer” and us “service provider” is called information. Any information that personally identifies you is called personal information and any information that helps conclude a business transaction, such as transfer of funds, between you and us is regarded as sensitive personal information.

We collect various types of information including

  1. Name
  2. Date of Birth
  3. Address
  4. Contact No
  5. Email Address

We may also collect technical information of your hardware including

  1. Computers make or model
  2. Smartphone make or model
  3. Operating system
  4. MAC address
  5. I.P Address
  6. Browser Details

Your geographical and demographical data may include

  1. Location of your device
  2. Your gender and age group

Additionally, we may collect your sensitive personal information such as

  1. Your credit or debit card details
  2. Bank account details

You will always be notified if and when any of the information is taken.

How is the information collected?

Koeyewear collects information on various instances including but not limited to the following

  1. When you place an order with us
  2. When you request information regarding any of our services
  3. When you use our contact form on the website
  4. When you create an account with us
  5. When you give us a call
  6. When you subscribe to our newsletter

How is this information used?

Koeyewear may make use of this information for numerous reasons including but not limited to the following

  1. To provide you personalized services
  2. To provide a prompt response to your queries
  3. To improve your browsing experience
  4. To notify you for any upcoming offers or promotions
  5. To send you newsletters
  6. For research purposes
  7. In accordance with any state laws and regulations.

How is your information protected?

Koeyewear regularly collects information from the client either directly or indirectly i.e. information that is directly provided by you or information that is collected via other digital sources. Hence it makes it our prerogative to protect your information and indeed we do everything we can to the best of our ability to protect your information against any misuse.

We never partake, directly or indirectly, in selling, distributing, or disclosing your personal information without informing you. However, we may share your information to a relevant third party if specified by the local or state law.

All your personal information is stored in secure servers that can only be accessed by a handful of people with exclusive rights. All information is secured using industry grade 128-bit Secure Socket Layer (SSL) encryption technology to prevent any unwanted exploitation of your personal information.

Regardless of the stringent measures we take for the security of your information, we cannot guarantee the absolute safety of your information on the internet.

Links to other sites

Koeyewear may or may not contain links to third party websites. Any information you share with them shall be at your own discretion and any loss incurred to your business as a direct or indirect result of your disclosure to your information on their website shall not be claimed in any way from Koeyewear. Hence it is advised not to share any personal information on any third-party website.


Koeyewear reserves the right to share your information to the relevant third party under the following conditions

  1. If required by the law to do so
  2. If it is necessary to protect the rights and best interests of Koeyewear
  3. To comply with any government or court orders, or any other legal proceedings

Your Rights

You have a complete right to stop us from reaching out to you or sending you any correspondence via any means mentioned in this privacy policy.

Changes to the policy

Koeyewear reserves the right to make changes to its privacy policy without notifying any of its customers. It is your duty to keep a regular check on the privacy policy as all the changes made will be posted on the website. Your continued usage of the website indicates your agreement to all the changes made to the privacy policy.


1. What if I order an incorrect size?

You can get your order exchanged within 7 days of delivery. However make sure all items to be returned are in their original condition and packaging with all tags attached.

2. Where do you ship?

We offer free shipping worldwide. Shipping times to Middle Eastern Countries are 2-5 Business Days. Shipping times to Europe and the US are 4-7 Business days.

3. When will you restock items that are out of stock?

Although we ensure to restock items before they run out, we still restock them within a week. However limited time items will not be restocked.

4. Where can I view my sales receipt?

When you place the order, we will send you a confirmation email with your sales receipt and a tracking number to track your order.

5. Will I receive the same item as on the website?

Yes you will receive the same item as you ordered through the website however size and color may vary due to pixels and lighting.